Your Privacy Matters

1. Introduction

Mentesserena understands that seeking assessment and support for neurodevelopmental conditions requires trust. We are committed to protecting your privacy and handling your personal and health-related information with care, transparency, and integrity.

This Privacy Policy explains how we collect, use, store, and protect your information when you use our website or services.

2. Who We Are

Mentesserena is a UK-based healthcare service specialising in ADHD, Autism, and AuDHD assessments, consultations, and neurodiversity education.
We operate from locations including Harley Street, London, and deliver services both in the UK and internationally via secure online platforms.

For the purposes of data protection law, Mentesserena is the Data Controller of your personal data.

3. What Information We Collect

We collect only the information necessary to provide safe and effective services, including:

• Personal details (name, contact information, date of birth)
• Appointment and booking information
• Clinical information relevant to assessments and consultations
• Communication records (emails or messages related to your care)
• Limited website usage data (if applicable)

Information is collected directly from you or as part of providing our services.

4. How We Use Your Information

Your information is used to:

• Arrange and manage appointments
• Provide neurodevelopmental assessments and consultations
• Prepare clinical reports and recommendations
• Communicate with you regarding your care
• Maintain accurate clinical records
• Comply with legal, regulatory, and professional obligations

We do not sell your data or use it for marketing without your explicit consent.

5. Clinical Records & Booking Systems

For the time being, Mentesserena uses Semble as its sole system for:

• Appointment bookings
• Clinical notes
• Assessment reports and records

Semble is a widely used healthcare system across NHS and private healthcare providers and applies appropriate security and data protection standards.

6. Email Communication

We currently communicate with clients via:

• A Gmail account (Mentesserena040222@gmail.com)
• Additional Mentesserena email addresses (e.g. @mentesserena.com) may be used as systems are updated

Email is used for administrative and appointment-related communication only.

7. International Data Access

Some consultations may be delivered while clinicians are located outside the UK.

In such cases:

• Data is accessed securely
• Appropriate safeguards are maintained
• Information continues to be processed in line with UK GDPR requirements

8. Lawful Basis for Processing

We process personal and health data under the following lawful bases:

• Consent – when you engage our services
• Performance of a contract – to deliver assessments and reports
• Healthcare provision – for diagnosis and clinical care
• Legal obligation – to maintain clinical records
• Vital interests – where necessary for safety

9. Data Retention

Clinical records are retained in line with UK healthcare regulatory and professional requirements. Records are stored securely and only for as long as legally and clinically necessary.

10. Your Rights

Under UK GDPR, you have the right to:

• Access your personal data
• Request correction of inaccurate information
• Request erasure where appropriate
• Restrict or object to processing
• Request data portability
• Withdraw consent (where applicable)

Requests can be made by contacting us using the details below.

11. Cookies & Website Use

Our website uses only essential cookies necessary for basic functionality. Additional cookies or tracking technologies will only be used with appropriate consent.

12. Contact Us

If you have questions about this Privacy Policy or how your data is handled, please contact:

Mentesserena
Email: enquiries@gmentesserena.com

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